ua•

experience & capabilities

Building the bridge from
strategy to delivery.

More than five years leading enterprise modernization, SaaS platforms, cloud integrations, and cross-functional programs.

Usaila Anjum

Technical Program Manager · Cloud Solutions Architect

usaanj@gmail.com
LinkedIn ↗
Toronto, Canada

Profile

Technical program and solutions architecture professional with 5+ years of experience leading enterprise application modernization, SaaS data-platform implementations, Azure integrations, and cross-functional delivery across Canadian public-sector and retail organizations.

Experience

Co-founder & Product Strategist

terracottanplants
  • Drove 200% first-year sales growth through local partnerships, sought-after plant sourcing, and personalized styling consultations for more than 50 customers.
  • Reduced plant damage by 85% and shipping costs by 90% with a sustainable local-pickup and hand-delivery model.
  • Achieved a 70% customer-retention rate through personalized service, horticultural guidance, and community engagement.
Technologies & Tools
InstagramFacebook MarketplaceNotionGmailInterac

Technology Consultant

Accenture Canada
Technical Solutions Architect

Application Modernization & API Platform · Government of Canada agency

  • Led implementation workshops to gather technical and business requirements and developed a five-year enterprise modernization roadmap.
  • Designed a scalable, highly available solution using Power Apps and Azure serverless services, improving system performance by 40%.
  • Designed API integrations and microservices workflows using event storming, Azure Event Grid, and Azure Service Bus.
  • Led a cross-functional team of four in developing integration, transition, and target-state architectures, supporting approval of $3M in funding.
Technologies & Tools
Power AppsAzure FunctionsLogic AppsEvent GridService BusMicrosoft VisioEvent StormingSAFe Agile
Technical Program Manager

SaaS Data Platform Implementation · Canadian public Crown corporation

  • Led planning, requirements gathering, and IT Service Management for a $5M multiyear digital transformation.
  • Coordinated application, CRM, QA, DevOps, and operations teams to implement an event-driven reference-data platform using Collibra.
  • Managed Azure Storage, Key Vault, Event Grid, and Service Bus implementation and established CI/CD pipelines with Azure DevOps and Git.
  • Reduced defects by 40% through system integration and user acceptance testing management.
  • Implemented executive KPI dashboards that reduced reporting overhead by 35%.
Technologies & Tools
ServiceNowAzure DevOpsMicrosoft ProjectCollibraAzure StorageKey VaultEvent GridService BusGit
Automated Test Engineer

Enterprise Payments Trade API · Large Canadian bank

  • Designed and executed more than 30 Rest-Assured and TestNG test cases for five Apigee-integrated endpoints, achieving 95% coverage across critical payment flows.
  • Managed testing, defect tracking, execution status, and release readiness in HP ALM and Jira for a seven-person agile team across four sprint releases.
Technologies & Tools
Rest-AssuredTestNGApigeeHP ALMJiraAPI Testing
Application Deployment Lead

Power Platform Claimant Portal · Government of Canada agency

  • Led a team of three in deploying a claimant portal and produced deployment documentation and technical specifications for its Azure and Power Platform solution.
  • Configured, monitored, and troubleshot Azure cloud environments while resolving critical launch issues.
  • Reduced deployment time from 2.5 weeks to one week by mitigating issues identified during user acceptance testing.
Technologies & Tools
Power PlatformPower AppsMicrosoft AzureAzure DevOpsAzure MonitorApplication InsightsRelease ManagementUAT
Software Engineer

Toronto Retail Service Center Automation · Large Canadian retailer

  • Built an Elasticsearch and Kibana incident-alerting proof of concept that reduced response time by 3x.
  • Developed a TypeScript ServiceNow API integration with automated watchers and error-log filtering, improving response accuracy by 20%.
  • Led technical documentation and client onboarding training that increased knowledge sharing by 60%.
Technologies & Tools
TypeScriptPythonServiceNowElasticsearchLogstashKibanaREST APIs
Software Engineer

Legacy Application Maintenance · Canadian public Crown corporation

  • Designed and deployed more than 10 C# and VB.NET application enhancements during an enterprise cloud transformation.
  • Developed backend integrations using Azure Functions and Logic Apps and improved cloud availability through load balancing and distributed-system architecture.
  • Reduced high-priority incidents and defects addressed before SLA breach by 35%.
  • Managed six offshore developers across three time zones, achieving 100% on-time delivery across more than 15 projects.
Technologies & Tools
C#VB.NET.NET FrameworkIBM DB2Azure FunctionsLogic Apps

Leadership

Technology Development Program Engagement Lead

Accenture Canada
  • Improved the candidate experience by proposing a buddy program with campus recruiters, contributing to stronger offer acceptance.
  • Mentored more than 15 candidates through interviews and onboarding, supporting successful integration and offer retention.
Tools & Practices
Program DesignMentorshipCampus RecruitingStakeholder Engagement

Education

Bachelor of Engineering, Electrical Engineering

Toronto Metropolitan University · Specialization in Management Sciences

Certifications

Microsoft Certified: Azure AI Fundamentals . 2026AWS Certified AI Practitioner · 2024Google Cloud Digital Leader · 2023 (renewed 2026)BrainStation Product Management · 2023AWS Cloud Practitioner · 2020

Skills

Technical Program ManagementSolution ArchitectureAzureAWSGoogle CloudMicroservicesEvent-driven ArchitectureApplication ModernizationAgile / SAFeStakeholder ManagementServiceNowPower PlatformAzure DevOps